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Consumer Protection Law, Consumers Have A Right To Exchange Or Get A Refund Of Products Within 14 Days
"Consumer Protection Law" allows return, refund of products within 14 days of purchase According to "Consumer Protection Law no 39/2014," consumers have a right to exchange or get a refund of products within 14 days of purchase, the Ministry of Commerce and Industry emphasized on Sunday.
In a press statement, the Ministry pointed out the law allows a consumer to replace or return a defected product within 14 days of purchase (provided that it is not a rapidly perishable good) and further states that vendors and suppliers are jointly liable in such respect.
On 5 June 2014, Law No. 39 of 2014 relating to Consumer Protection (the Consumer Protection Law) was published in the Official Gazette. The Consumer Protection Law has 37 articles aimed at safeguarding consumer rights and creating an instrument of control to ensure such rights are properly defended.
SOURCE : IIK
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