Kuwait Citizens Can Now Submit Complaints And Suggestions Via Sahel App And WhatsApp

In a recent announcement, the office of Acting Prime Minister, Minister of Defense, and Minister of Interior, Sheikh Fahad Al-Yousef, unveiled new methods for Kuwaiti citizens to provide feedback on the services of the ministries and government agencies under his supervision. The introduction of these new channels aims to streamline the process of submitting complaints, comments, and suggestions, ensuring that public concerns are addressed quickly and efficiently.

New Feedback Channels: Sahel App and WhatsApp

As part of a broader initiative to enhance public service delivery, citizens can now use the "Sahel" government app and WhatsApp to voice their opinions. The "Sahel" app's "Communication Service" feature has been activated to facilitate direct engagement with government ministries. Additionally, citizens can send their complaints and suggestions via the WhatsApp number: 99322080.

How to Submit Feedback

• Sahel App:
  • Open the Sahel app on your mobile device.
  • Navigate to the "Communication Service" feature.
  • Submit your complaint, comment, or suggestion regarding any of the ministries under Sheikh Fahad Al-Yousef's supervision.
• WhatsApp:
  • Save the number 99322080 to your contacts.
  • Send a message with your feedback on government services, including complaints, comments, or suggestions.

These new options are designed to offer citizens a more accessible and efficient way to engage with the government, ensuring that their concerns are heard and addressed in a timely manner.

Speedy Resolution and High-Quality Service

The government’s new initiative is part of an ongoing effort to ensure that public complaints and feedback are processed quickly and effectively. The aim is to offer immediate responses and solutions, improving the overall quality of government services. By utilizing digital platforms like Sahel and WhatsApp, the government hopes to create a smoother, more transparent experience for citizens.

Public Interest and Efficient Transactions

The government has emphasized that this initiative will help facilitate citizens' transactions while ensuring that the services provided meet the highest standards. It is in line with the government’s continuous efforts to improve transparency and accountability across all its operations.

Conclusion

The launch of these new feedback channels is an important stepards improving the interaction between Kuwaiti citizens and their government. By providing easy-to-use platforms like Sahel and WhatsApp, Sheikh Fahad Al-Yousef is making it easier for citizens to have their voices heard, ensuring that their concerns are promptly addressed. The initiative also reflects the government’s commitment to continuously improving the efficiency and quality of public services.