Steps To Renew Civil ID Online In MOI Website For Expats In Kuwait
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Renewal Of Civil ID  For Expatriates In Kuwait

A civil identity card or a civil ID card is also called  Bitaqa-Almadaniyah. A Civil ID card holds all personal information about the residents. It is the important document for any Expatriate. As per latest law of Kuwait, Foreign residents in Kuwait will not be allowed to enter or leave the country unless they hold a valid passport and a civil ID card issued by the Public Authority for Civil Information (PACI)

As an expatriate residing in Kuwait, it is important to carry valid and official documents with you all the time whenever you go around the city. Procedure of Renewing Civil ID cards has become an easy in Kuwait.

Process to renew Civil-ID Card

Civil ID cards can now be renewed online, below are the steps and requirements to get your Civil ID card renewed without difficulty. Applicants must visit the Public Authority of Civil Information Headquarters, Zahra, Checkers’ Building, ground floor, Reception Hall to receive the new card. Document required is Old civil ID.


You can perform this service over the phone or online both

First: Over the Phone

  • Dial 1889988
  • Press (1) for Arabic and (2) for English
  • Choose the service number (1) from the voice list
  • Enter your old civil ID number and wait till your request is processed


Second: Online

Step 1) Go to the PACI E-Envelope system website, if the website is in Arabic you can change the language to English.

Step 2) Enter your Civil ID and serial no. which is shown on the back

Step 3) You’ll have to verify your mobile no. so they’ll send you a verification SMS

Step 4) Enter all data required (blood type is optional but if that needs changing too then you’ll need to also upload a lab report)

Step 5) Upload the required documents

Step 6) You’ll be sent an application’s reference number to your registered mobile no., which you can use to track your application’s progress

Step 7) Process will take a few days as your application needs to be checked manually, once it’s approved you’ll be sent a link on your mobile to make the payment .

Step8) Receive your new card at the Public Authority of Civil Information Headquarters, Zahra, Checkers’ Building, ground floor, Reception Hall. Pay the card acquisition fees.


Card fee: KD 5

The Public Authority For Civil Information (PACI) Contact

  • Phone Number: 1889988 (int: 009651889988)
  • Phone Number: 1844447 (int: 009651844447)
  • Website:
  • Email:


09 Aug, 2020 66297
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