Prior to the enforcement of the Cabinet’s decision to reduce the rate of employees in state agencies to 50 percent and to activate electronic services, there was a significant increase in the frequency of appointments being booked to complete transactions especially after government agencies stressed not to receive clients without prior appointments, reports Al-Qabas daily.
The “Meta” platform updated the new appointment booking mechanism by linking with the “Sahel” application. It divided the booking system according to the type of transaction, thereby facilitating the procedure to be implemented. Some government service departments witnessed a great demand for appointments. The momentum increased in the departments of foreign equivalencies and certificates in higher education, citizen service centers in the Public Authority for Housing Welfare, the Kuwait Credit Bank branch in Granada area, The Public Authority for Civil Information and the Department of Attestations in the Ministry of Foreign Affairs.
The time for visiting government departments ranged between two and 10 days ahead, and the time period increased to 20 days in the Residency Affairs Department in Hawally area A total of 40 government agencies are providing the appointment booking service through the Sahel app. Some authorities, including the Kuwait Anti- Corruption Authority, still provide the appointment booking service through their own automated system or hotline number.
The Ministry of Public Works, via the Public Relations Department, has allocated a system on the “Meta” platform to book appointments for journalists and media professionals who wish to visit the ministry. Also, some government agencies such as the Public Authority for Youth and the Public Authority for Manpower will implement the smart fingerprint attendance system via the mobile phones of employees instead of paper statements and manual fingerprints. In a press statement issued this week, employees of the Public Authority for Youth announced their rejection of the smart fingerprint attendance system via mobile devices. They stressed that the Civil Service Commission (CSC) has requested paper statements, indicating that the smart system only works on automated systems supported by only the iPhone device.