Parliamentarian Suggested Banning Mobile Phones On Duty For Passport Counter Staff
MP Yousef Al-Zalzalah strongly criticized the passport counter staff at Kuwait International Airport, saying that their behavior with arriving passengers is very ‘reckless’. Zalzalah suggested that MoI should send these employees to get training courses at Dubai airport on how to deal with the public and passengers.
“The airport is visitors’ first encounter of Kuwait and they should get a first impression that they are in a hospitable country,” he said, noting that contrarily, airport passport clerks seem to insist on giving a very bad impression about Kuwait with the way they deal with passengers.
Zalzalah also suggested that these employees should be banned from using their mobile phones on duty, because according to him, 95 percent of these employees’ time was spent on mobile phones while they only spend five percent of their working hours actually doing their jobs.