Court Ordered Foreign Airline To Pay Kuwaiti Female Passenger In Compensation For Sitting On A Broken Chair
In an unprecedented judicial verdict, the Court of Cassation ordered a foreign airline to pay a Kuwaiti female passenger the value of 271.825 grams of pure gold in Kuwaiti dinars, which should not be less than the sum suggested by the Court of Appeals in a previous ruling, in addition to legal fees of KD 300 in compensation for sitting on a broken chair in the first class on her return flight from London.
It is noteworthy the Court of First Instance had recommended KD 3,000 compensation, while the Court of Appeals modified it to KD 4,000 in favor of the woman. Plaintiff lawyer Adel Al-Abdulhadi explained that his client traveled with the airline to London for private business and tourism.
She paid KD 2,410 for a first class round trip, but she was shocked to find the seat allotted broken without hand rest. The ground services staff offered to change her seat to economy class with compensation but she rejected the offer right away since she had paid in full for first class.
She was dumbfounded the airline staff abandoned her at Heathrow Airport lounge without response to her enquiries. She got reprieve only after 24 hours when one ground service staff agreed to change her booking without compensation or special services or hotel accommodation. She was exposed to physical and psychological damages beyond imagination, and left Heathrow Airport in search of accommodation by herself. She was disappointed the airline did not tender any apology or compensate her upon return to Kuwait.