- Giving customers a friendly welcome and listening to their wishes, problems, concerns.
- Taking receipt of vehicles to be put through maintenance, repaired accident repair work.
- Explaining modern vehicle technology and comparing advantages of own products with those of Mercedes-Benz competitors, so that the former seem the natural solution.
- In the case of legally required inspections, explaining the necessary vehicle tests in a customer-oriented manner.
- Taking bookings and based on the on-site facilities and equipments, fitting these in to suit workshop capacities and process.
- Writing orders for repairs within scope of applicable Work Instructions and flat rate rules, taking the current additional information ( Service Information, Current trouble diagnosis etc.).
- Dealing with application to extend the extent of repair work to be carried out with the approval of the customer ( approval, additional costs, changed delivery date, etc.
- Carrying out final checks on vehicles with respect to the extent of repairs, road safety & operational reliability, using test and measuring equipment.
- Final check and hand over of vehicle using test & measuring equipment.
- Candidate should have at least 5 years automotive technical background.
- Ability to deal with customers in professional manner.
- Fluent in English and Arabic is a must.
- Should possess excellent inter-personal skills.
- Dynamic personality and hard-working.
- Valid Kuwaiti driver’s license would be an advantage.
This job is posted in the following Specialties:
Job Location: Kuwait
Company Industry: Automotive
Company Type: Employer (Private Sector)
Job Role: Customer Service
Employment Status: Full time
Employment Type: Employee
Monthly Salary Range: Unspecified
Number of Vacancies: 1
Career Level: Mid Career
Years of Experience: Min: 5
Residence Location: Kuwait
About This Company
Authorized General Distributor of Mercedes-Benz Products and Services in Kuwait. Founded in 1953, Abdul Rahman Albisher & Zaid Alkazemi Company is the exclusive distributor of the iconic and luxurious Mercedes-Benz, AMG and Maybach passenger cars in Kuwait. Abdul Rahman Albisher & Zaid Alkazemi Company also represents Mercedes-Benz Commercial Vehicles - Trucks and Vans in Kuwait The After-Sales network of Abdul Rahman Albisher & Zaid Alkazemi Company provides state-of-the-art professional services to Mercedes-Benz Passenger Car and Commercial Vehicle customers in Kuwait. Web: www.mercedes-benz.com.kw Facebook: www.facebook.com/MercedesBenzKuwait
SOURCE : BAYT