NMC Controller
Category: Vacancy
Ad ID: 1449

Kuwait City, Capital Governorate, Kuwait

Posted: 04 May, 2016, 07:46 PM
Ad Description

Job Description

To proactively monitor, diagnose, troubleshoot and resolve all the faults that affect any of Company systems and corporate. 

Roles & Responsibilities: 
• Proactive coordination with all corporate customers for fault reports, degradation complaints, etc.
• Open/follow-up/close FHS tickets with proper update.
• Follow systematic troubleshooting procedures to resolve faults (customer faults or system faults reported by Monitoring Controllers).
• Administer fault rectification processes from the initiation of call to resolution of fault.
• Update HD, other departments, customer and management while abiding by the escalation procedure.
• Ensure timely handling of cases in FHS so that KPIs are met.
• Escalate to Supervisor, NOC, any cases that need intervention.
• Carry out Preventive Maintenance as per schedule.
• Assist Supervisor in preparation of Reports, Analysis etc... And in any other works assigned from time to time.
• Ensure FMC room security and tidiness as per procedures provided.
• Ensure tidiness in the NMC at all times.
• To comply with ISO 9000 standards (QMS) guide lines.
• To process any additional assignment designated by management.
• Proactive monitoring of all Network Management tools and Systems including the International Links, MPLS, SDH, ZTE , DWDM ,Seer etc. 
• Investigate any abnormalities observed in Network Performance and alert the concerned department personnel and NMC Controller, NMC Team Leader and NMC Supervisor as per escalation procedures.
• Ensure that the systems are updated regularly and work closely with other departments to maintain up-to-date database. 
• Carryout periodic preventive maintenance checks on all Network Management tools. 
• Ensure maximum possible service availability & performance. 
• Provide support service for engineering and technical teams.
• Maintaining accurate circuit data and routing details for major customers.
• Developing monthly reports of network faults and services affected. 
• To escalate NMC Team Leader/ Supervisor, NOC Manager and other department managers where necessary to ensure network performance.
• To call out or assign standby personnel to resolve any network faults. 
• Proactive Call the international providers and Major customers for any. 
• Abnormal network behavior.
• To process any additional assignment designated by management. 
• Ensure tidiness at NMC at all times. 
• Working within a 24/7 shift pattern.

• Control and monitoring of FHS to ensure KPI’s are met and for escalation to Supervisor where necessary.
• Proactive Coordination between Customers and Company Engineers for fault resolution.
• Ensuring that Customers are kept informed at all stages of fault investigation and resolution and for escalation to higher management as per escalation procedures.
• Developing monthly reports as well as fault history reports for any customer as per request by higher management.
• Ensuring that Technical Data Entries in FHS are reviewed regularly and irregularities highlighted to Supervisor immediately.
• FMC and NMC security and tidiness.


- Minimum 2 years Diploma or Engineering Degree in Electrical/Electronic/Communications/Computer.
- CCNA, or CCNP Certification.
- Minimum of 2 Years experience.


Minimum 2 years Diploma or Engineering Degree in Electrical/Electronic/Communications/Computer.

Job Details

Ref.: JB3487772
Job Location: Kuwait 
Company Industry: Internet/E-commerce 
Company Type: Employer (Private Sector) 
Job Role: Technology/IT Employment 
Status: Full time 
Employment Type: Employee 
Monthly Salary Range: Unspecified 
Number of Vacancies: 1

Preferred Candidate

Career Level: Mid Career 
Years of Experience: Min: 2 
Residence Location: Kuwait 
Gender: Unspecified 
Nationality: Unspecified 
Degree: Bachelor's degree / higher diploma


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