To deal with all walk-in customers in an efficient & professional manner to satisfy (not all inclusive list): walk in order requirements, product & application queries, pricing enquiries/request for quotation, demonstration & product show, tool repairs data, queries/complaints, stock availability, delivery status
To achieve sales objectives by building orders and range selling by utilizing a consultative selling approach to solve customer problems and requirements
To take ownership of channel sales and be proactive towards sales opportunities with particular focus on E-Class Impact Zone customers
Carry out day to day management of the Hilti Centre ensuring that its goals and objectives are met and that operational standards, company procedures, system, and policies are maintained to the highest level whilst maintaining excellent customer service
Manage inventory to maximize customer satisfaction whilst keeping associated costs to a minimum
Ensure the Hilti Centre is set up and maintained and all stock is displayed
To take responsibility for Customer Master Data by ensuring 100% accuracy and completeness of data entering
To take self-responsibility for making sure product knowledge and all related literature is complete and up to date
To support field based personnel by providing: on-time, detailed and accurate communication, sales leads gathered from customer contacts, arranging contact/site visits with customers & Sales Team
Ensure that Hilti Centre complies with Health and safety regulations.
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking — Talking to others to convey information effectively.
Service Orientation — Actively looking for ways to help people.
Reading Comprehension - Understanding written sentences & paragraphs in work related documents.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Persuasion — Persuading others to change their minds or behavior.
Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
Time Management — Managing one's own time and the time of others
This job is posted in the following Specialties:
Ref.: JB3469526 Job Location: Kuwait Company Industry: Construction/Civil Engineering Company Type: Employer (Private Sector) Job Role: Customer Service Employment Status: Full time Employment Type: Employee Monthly Salary Range: Unspecified Number of Vacancies: 1
Career Level: Entry Level Years of Experience: Unspecified Residence Location: Unspecified Gender: Unspecified Nationality: Unspecified Degree: Bachelor's degree / higher diploma
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