Oncost Online Shopping - Contacting Customer Support Was A Nightmare
Category: Reviews

Recently I ordered several items from Oncost website. It is not user friendly as finding the required products is not great however their prices are reasonable with no delivery charges. You need to buy items worth 10kd minimum to avail this service.

They did not have same day delivery (Tuesday) due to which I selected Thursday 6pm. I received a call from them around 12 noon on Thursday saying they can deliver the items at that particular time itself as they have no staff for delivery in the evening. I was at work and requested them to contact me after 2 pm to confirm delivery time but to my surprise they they delivered the items directly at 2 pm without even confirming with me.

I ordered 20 cases of water bottles and 6 cases of cool drinks, the delivery boy didnt even have trolley to carry the same to my floor, he said he will carry all by his hands. As I felt it would very tough for him , I asked him to keep them all in my car.

When I cross checked the products, I noticed they delivered 3 different flavours than what I ordered. When I contacted the number on the receipt, they said I called the sulaibiya branch and asked me to contact hawally branch as I ordered from there. I contacted the number given by the Sulaibiya branch but no one answered my calls for two days in a row even after emailing them which has been almost In the late evening.

I called sulabiya branch again and I explained the same , they said they will inform about the issue on their whatsapp group. Its been two days but no reply yet. I am very disappointed and lost interest in Oncost.

Positives – Reasonable Price, Free Delivery

Negatives – Not user friendly, No Mobile App, No Same Day Delivery, Search is Not Friendly Technically Weak Website, No Proper Customer Support.

Due to this horrible experience, I would not recommend anyone to try the OnCost Cash and Carry website for ordering things online.


09 May, 2019 9 7211
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